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FAQ
Tranzer covers a range of destinations, including Germany, Italy, France, Austria, Switzerland, and the Netherlands. Additionally, we offer international tickets, enabling you to travel seamlessly between countries. For example, you can access Eurostar tickets for journeys to France and the UK, opening up a world of travel possibilities.
We accept a range of payment methods, including credit cards, debit cards, Apple Pay, Google Pay, and iDeal.
Yes, you can modify or cancel your ticket in accordance with the tickets change and cancellation policy. To initiate this process, please contact our support team at support@tranzer.com to explore the available options.
Your ticket will be delivered to you via email. Additionally, after purchase, you can also access it on our website. If supported, you may even add it to your digital wallet on platforms such as Apple Wallet or Google Wallet for convenient and quick access.
Navigating the UK's rail system can be straightforward with the right information. Whether you're wondering about booking tickets or understanding the rail network, we've got you covered. For a comprehensive guide to UK Rail travel, including tips, FAQs, and up-to-date advice, click on the following link: https://trainsplit.com/help. Our resource will equip you with everything you need to know for a smooth journey across the UK by train.
If you or a travel companion need assistance with boarding or alighting from the train, it is best to arrange this as early as possible.
Contact the Train Operating Company (TOC) or Carrier directly for assistance with booking, seat reservations, wheelchair spaces, or to learn about available facilities. You can find your TOC/Carrier contact details below to book your ticket and obtain additional information.
For trips within the EU, the Carrier will inform you if you need to notify other carriers or stations involved in your journey.
Below are the links to the TOCs, which contain procedures for disabled passengers to book train tickets.
OuiGo:
https://www.ouigo.com/fr-en/faq?thematic=i-travel-with-a-wheelchair
Tranzer covers a range of destinations, including Germany, Italy, France, Austria, Switzerland, and the Netherlands. Additionally, we offer international tickets, enabling you to travel seamlessly between countries. For example, you can access Eurostar tickets for journeys to France and the UK, opening up a world of travel possibilities.
We accept a range of payment methods, including credit cards, debit cards, Apple Pay, Google Pay, and iDeal.
Yes, you can modify or cancel your ticket in accordance with the tickets change and cancellation policy. To initiate this process, please contact our support team at support@tranzer.com to explore the available options.
Your ticket will be delivered to you via email. Additionally, after purchase, you can also access it on our website. If supported, you may even add it to your digital wallet on platforms such as Apple Wallet or Google Wallet for convenient and quick access.
Navigating the UK's rail system can be straightforward with the right information. Whether you're wondering about booking tickets or understanding the rail network, we've got you covered. For a comprehensive guide to UK Rail travel, including tips, FAQs, and up-to-date advice, click on the following link: https://trainsplit.com/help. Our resource will equip you with everything you need to know for a smooth journey across the UK by train.
If you or a travel companion need assistance with boarding or alighting from the train, it is best to arrange this as early as possible.
Contact the Train Operating Company (TOC) or Carrier directly for assistance with booking, seat reservations, wheelchair spaces, or to learn about available facilities. You can find your TOC/Carrier contact details below to book your ticket and obtain additional information.
For trips within the EU, the Carrier will inform you if you need to notify other carriers or stations involved in your journey.
Below are the links to the TOCs, which contain procedures for disabled passengers to book train tickets.
OuiGo:
https://www.ouigo.com/fr-en/faq?thematic=i-travel-with-a-wheelchair